Return & Refund Policy

Return Policy

We guarantee our product are good upon arrival. In a rare situation where there are mishandling that affected, we’ll refund your money or replace the product with this simple steps:

Step 1: Contact sales@bigchem.com.my or live chat with us within 48 hours upon received your product and filling up our return form with details of the product and the defect. 

Step 2: Ensure the product remain in original. 

• Please be acknowledge that used / damaged product is not eligible for return.

Return Address

Refund Policy

If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original payment method. If your return is not valid, we will notify you. We reserve the right to reject any return, exchange, or refund deemed unfit or unreasonable. Refunds will take place within 14-21 days from the date of approval. 

Criteria eligible for refund:

• Did not receive the order
• Parcel with packing errors (e.g. missing packed / wrongly packed)
• Received a product with physical damage (e.g. dented, scratched, shattered)
• Received a faulty product (e.g. malfunction, does not work as intended)

Returns by courier services:

• All items will be inspected on return.
• All returned items shall be sent in their original condition and packaging.
• We try hard to accept all exchanges and returns requests but in the unfortunate event that the item returned is in an unsuitable condition, or outside of the 30 days return policy, we may dispose of it accordingly.
• We are not responsible for any items that are returned to us by mistake.
• We reserve the right to refuse any return requests.

We reserve the right to deny a refund if the items/goods do not meet our Refund and Return policy guidelines.