Job Overview

We are looking for a proactive and customer-focused Part-Time Customer Service to join our growing team. The ideal candidate will handle customer inquiries, manage orders across multiple platforms, and ensure a smooth post-purchase experience. This role requires strong communication skills, attention to detail, and the ability to multitask.

Key Responsibilities

Customer Support

• Respond to customer chats and inquiries in a friendly and timely manner.
• Assist with basic questions about products, orders, and simple technical issues.
• Help monitor order or delivery updates and inform customers when needed.
• Follow up on customer feedback and encourage positive reviews.

Order Handling

• Check and monitor daily orders across platforms.
• Coordinate with courier and fulfillment teams on shipment updates.
• Assist with simple tasks like arranging replacements, returns, refunds, or cancellations.
• Keep basic records of order activities.

Platform & System Tasks

• Log in to all relevant platforms to check messages and new orders.
• Update internal sheets or systems with important information.
• Submit support tickets or contact agents for courier/tracking issues (except during night hours/public holidays; note accordingly).

Team Support

• Share important updates with internal and regional teams.
• Help follow up on pending shipments when needed.

General Duties

• Complete simple ad-hoc tasks assigned by supervisors.
• Ensure customer messages and reviews are handled before the end of the shift.

Requirements

• Minimum SPM/STPM
• Positive attitude and willingness to learn.
• Good communication and problem-solving skills.
• Able to multitask, comfortable using multiple platforms and stay organized.
• Able to work on weekend and public holiday, evening shift.
• Experience in customer service is a bonus.